Support System
A powerful module built for scale and intelligence. Streamline workflows, automate processes, and get real-time visibility—all integrated into the BRT platform.
One source of truth. One experience for your team.
Module overview
Three steps to go live
Connect your data
Link your existing tools and workflows in minutes. Our connectors support all major platforms and custom APIs.
Configure & customize
Set rules, automations, and views that match your team. No code required for most configurations.
Launch & scale
Go live with confidence. Monitor performance and scale as your business grows with real-time dashboards.
- Support Tickets (issue tracking & resolution)
- Inbox Management (centralized communication)
- Snippets & Templates (quick replies, canned responses)
- Notifications & Alerts (email/SMS/push)
- Knowledge Base / FAQs
- SLA & Escalation Management
- Feedback & Survey Collection
- Multi-Channel Support (chat, email, phone, social)
- Role-Based Access for Agents
- Analytics Dashboard (response times, ticket volumes)
Built for how you work
Centralize operations
Bring scattered processes into one place. Reduce context switching and keep everyone aligned.
Automate repetitive work
Set up triggers and actions so routine tasks run themselves. Free your team for higher-value work.
Measure what matters
Track KPIs and outcomes in real time. Custom reports and alerts keep stakeholders informed.
- Role-based access and enterprise-grade security
- REST API and webhooks for custom integrations
- Dedicated success manager for onboarding
- Regular product updates and new features
- Documentation, tutorials, and 24/7 support
More integrations available. Custom API and webhooks for bespoke setups.
Add Support System to your stack
Get in touch with our architects. We'll guide you from setup to launch.